📦 Shipping Information & Delivery Policy
🎁 Free Shipping Offer
Shipping is free on all orders over €99!
- This offer can be combined with free gift promotions
- It cannot be combined with other discounts or coupon codes
- Express (CHEETAH), Fast Standard (RABBIT) services, and XXL items are excluded from free shipping
⚠️ Countries Excluded from Free Shipping
Due to high courier costs, free shipping does not apply to the following destinations:
Bulgaria, Czech Republic, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Guernsey, Denmark, Hungary, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Macedonia, Romania, Slovakia, Sweden, United Kingdom, Turkey, Albania, Bosnia and Herzegovina, Croatia, Cyprus, Ireland, Malta, Norway, Switzerland, Ukraine, Balearic Islands, Canary Islands.
🌍 Worldwide Shipping with DHL Express
We ship worldwide using DHL Express, offering fast, insured, and trackable delivery to over 200 countries.
- Europe: Delivery in 24–48 hours
- Outside Europe: Delivery may take up to 7 days plus preparation time
🇬🇧 Shipping to the United Kingdom (UK)
- All shipments are sent via DHL Express with full customs clearance included
- No customs duties or extra fees will be charged to you
- We handle all customs formalities on your behalf
- You will receive the package directly at home without additional procedures
- Delivery may take up to 1 month due to UK customs processing time
🔁 Returns and Exchanges Outside the European Union
If you reside outside the EU and wish to return or exchange a product due to wrong size, change of mind, or personal preference, please note that all return costs—including customs duties and clearance fees—are your responsibility.
In the case of a product that is damaged or defective, we will cover the full return and replacement costs, including shipping and customs handling.
💳 Payment Options
- PayPal
- Credit / Debit Card
- Bank Transfer
🔁 Money Back Guarantee
Not satisfied with your purchase? Return the item within 50 days of receipt and get a full refund.
🚚 Delivery Methods
🐢 TURTLE – Standard Delivery
Delivery in 6–7 working days (plus preparation time).
🐇 RABBIT – Faster Standard Delivery
Delivery in 4–5 working days (plus preparation time).
🐆 CHEETAH – Express Delivery
Delivery in 1–2 working days (plus preparation time). Begins once the tracking number is issued.
Note: Items longer than 120 cm ARE EXCLUDED FROM THE FREE SHIPPING OFFER and may require an additional 3–4 working days.
Deliveries are made from Monday to Friday, between 8:00 AM and 2:00 PM.
🛒 Pre-Orders
Pre-orders are shipped according to the estimated dispatch time shown on each product page.
📬 Delivery Attempts
Couriers will attempt delivery twice. If no one is available to receive the package, it will be returned to our warehouse.
In the case of failed deliveries, we reserve the right to request additional shipping fees for resending the goods.
🎄 Holiday & Peak Season Shipping
During peak periods (e.g. Black Friday, Christmas, Halloween), delivery times may be extended. Standard delivery windows cannot be guaranteed.
📌 FAQ – Christmas & Holiday Deliveries
Q: Will my order arrive before Christmas?
A: We recommend ordering by mid-December. Orders placed after may not arrive before the holidays.
Q: Can I pay extra for guaranteed delivery before Christmas?
A: Unfortunately not. Even express couriers do not guarantee faster delivery during high-demand periods.
Q: Will late December orders arrive late?
A: Not always. DHL usually delivers in 24–48 hours, but timing depends on local courier volumes.
Q: What if I choose Express Shipping?
A: We ship until December 20th. Express shipments will be processed as usual, but delays may still occur due to seasonal volume.
We appreciate your understanding during busy periods and are here to support you with any questions.